Information we collect

We collect information you give us directly and information gathered automatically as you use our site.

• Contact & order details: your name, email, shipping and billing address, and phone number.
• Payment information: processed securely by our payment providers; we never store full card numbers.
• Account & subscription preferences: flavors, delivery frequency, and order history.
• Usage data: device, browser, pages viewed, and similar analytics collected through cookies.

How we use your information

• Process and ship your orders and manage your subscriptions.
• Provide customer support and respond to your messages.
• Send order updates and, with your consent, marketing emails.
• Improve our products, our site, and your experience.
• Detect fraud and meet our legal obligations.

Cookies & tracking

We use cookies and similar technologies to keep your cart, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling them may affect some features of the site.

When we share information

We do not sell your personal information. We share it only with service providers who help us run dos, like payment processors, shipping carriers, and email or analytics tools, and when required by law or to protect our rights.

Data retention

We keep your information for as long as your account is active or as needed to provide service, comply with legal obligations, resolve disputes, and enforce our agreements.

Your rights & choices

Depending on where you live, you may have the right to access, correct, delete, or port your information, or to opt out of marketing and certain uses of your data.

• Unsubscribe from marketing using the link in any email.
• Request access or deletion by emailing info@takedos.com.
• Manage or cancel subscriptions from your account at any time.

Security

We use industry-standard safeguards to protect your information. No method of transmission or storage is completely secure, so while we work hard to protect your data we cannot guarantee absolute security.

Children's privacy

Our products and site are intended for adults. We do not knowingly collect information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a new effective date.

Contact us

Questions about your privacy? Email us at info@takedos.com or write to dos health, Miami, FL.

Eligibility

You must be at least 18 years old, or the age of majority in your state, to purchase from dos and to enter into these terms.

Your account

You're responsible for the accuracy of your account information and for keeping your login secure. You're responsible for activity that happens under your account.

Orders & pricing

All orders are subject to acceptance and availability. We may refuse or cancel an order, including for pricing errors or suspected fraud. Prices and promotions can change at any time.

Subscriptions & billing

When you start a subscription, you authorize dos to charge your payment method on a recurring basis at the then-current price until you cancel.

• Subscriptions renew automatically at the interval you chose.
• You can skip, change flavors, or cancel anytime before your next billing date from your account.
• Cancelling stops future charges; it does not refund a shipment already processed.

Product & health disclaimer

dos products are dietary supplements, not medicine. Statements about our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if you are pregnant, nursing, taking medication, or have a medical condition.

Intellectual property

The dos name, logo, site content, and packaging are owned by dos health and protected by intellectual-property laws. You may not use them without our written permission.

Acceptable use

You agree not to misuse the site, including attempting to disrupt it, scrape it, resell products without authorization, or use it for any unlawful purpose.

Disclaimers & liability

The site and products are provided "as is." To the fullest extent permitted by law, dos is not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid for the product at issue.

Indemnification

You agree to indemnify dos health against claims arising from your misuse of the site or violation of these terms.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Disputes will be handled in the courts located in Miami-Dade County, Florida.

Changes to these terms

We may update these terms. Continued use of the site after changes means you accept the updated terms.

Contact

Questions about these terms? Email info@takedos.com.

30-day money-back guarantee

Try dos risk-free for 30 days from the date your order is delivered. If you're not satisfied, we'll refund your purchase, even if the pack is opened.

How to start a return

Email info@takedos.com with your order number and the reason for your return. Our team will confirm next steps within 1 to 2 business days. You don't need to ship opened packs back unless we ask.

Refund processing

Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post the credit.

Subscription cancellations

You can cancel a subscription anytime from your account before the next billing date. Once an order has been processed or shipped, it falls under the standard 30-day guarantee rather than a pre-shipment cancellation.

Damaged or incorrect items

If your order arrives damaged or we sent the wrong item, email info@takedos.com with a photo within 14 days and we'll send a replacement or full refund at no cost to you.

Exclusions

Refunds apply to dos products purchased directly from takedos.com. Items bought from third-party retailers must be returned through that retailer.

Contact

Need help with a refund? Email info@takedos.com.

Order processing

Orders are processed within 1 to 2 business days. Orders placed on weekends or holidays begin processing the next business day.

Shipping rates

Subscriptions always ship free within the United States. One-time orders qualify for free standard shipping; smaller add-on orders may show a calculated rate at checkout.

Delivery estimates

• Standard (US): 3 to 6 business days after processing.
• Expedited options, when available, are shown at checkout.
• Estimates are not guarantees and may vary with carrier conditions.

Tracking your order

You'll receive a confirmation email when your order ships, with a tracking link. Subscription shipments include tracking each cycle.

Subscription shipments

Your subscription ships on the schedule you chose. We'll email you before each renewal so you can skip, swap flavors, or update your address in time.

International shipping

We currently ship within the United States. We're working on expanding. Join our list at takedos.com to hear when we ship to your country.

Lost or stolen packages

If tracking shows delivered but you can't find your package, check with neighbors and your carrier, then email info@takedos.com within 7 days and we'll help make it right.

Contact

Shipping question? Email info@takedos.com.